In the following, we inform you that we have collected your personal data. We only collected your personal data directly from you.
Personal data is all data that can be related to you personally, e.g. name, address, e-mail address, telephone number, payment data, products and services ordered.
DLG e.V. and DLG Service GmbH work closely together on this. The two companies have decided to jointly process your data. They are therefore jointly responsible for the protection of your personal data for all work processes described below.
Jointly responsible bodies as defined in Art. 26 European Basic Data Protection Regulation (DSGVO):
Eschborner Landstr. 122
60489 Frankfurt am Main, Germany
DLG Service GmbH
Eschborner Landstr. 122
60489 Frankfurt am Main, Germany,
Chief Executive Officer: Dr. Lothar Hövelmann
DLG e.V.: Register of Associations Frankfurt/Main - Register No.: 5030, VAT-ID No.: DE114234905
DLG Service GmbH: HRB 90872, VAT-ID No.: DE277385289
Contact details of the data protection officer of DLG e.V.
Contact details of the data protection officer of DLG Service GmbH
To whom is this data made available?
All personal data is stored on a server located in a country of the European Union ("EU") and transmitted to the competent bodies within DLG e.V. / DLG Service GmbH, herein referred to as DLG, and its affiliated companies/organisations www.dlg.org/gruppe at home and abroad for the purpose of processing your enquiries and requests. Here we categorise your data according to the information you provide for automatic classification according to your interests/needs (automatic decision-making). In accordance with the DLG deletion guidelines, your data will only be stored for as long as is necessary for the purpose for which it is stored.
Data is only passed on to third parties within the scope of legal obligations or to our service providers within the scope of commissioned data processing (Art. 4 No. 9 GDPR).
A transfer to DLG companies/organisations in third countries outside the EU only takes place after ensuring a level of protection in these companies/organisations that corresponds to that of the EU. To ensure the level of protection, we use the EU standard contractual clauses and additional measures where necessary.
We use your data to send you the DLG products you have ordered (Art. 6 Para. 1 lit. b GDPR) or to send you DLG information and advertising mailings and invitations to DLG events ("legitimate economic interest" as an advertising company, Art. 6 Para. 1 lit. f GDPR).
We may further use your data to conduct online meetings (legitimate economic interest pursuant to Art. 6 Para. 1 lit. f). Furthermore, the legal basis for data processing when conducting online meetings is Art. 6 Para. 1 lit. b GDPR, insofar as the meetings are conducted within the framework of contractual relationships.
Rights of the data subjects
If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights towards the responsible entity:
1. Right to information
You may request confirmation from the responsible entity as to whether personal data concerning you are being processed by him. If there is such processing, you may request information from the responsible entity about the following:
- the purposes for which the personal data is processed;
- the categories of personal data which is processed;
- the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed;
- the planned duration of the storage of the personal data concerning you or, if concrete information on this is not possible, criteria for determining the storage duration;
- the existence of a right to rectification or erasure of personal data concerning you, a right to restriction of processing by the responsible entity or a right to object to such processing;
- the existence of a right of appeal to a supervisory authority;
- any available information on the origin of the data, if the personal data are not collected from the data subject;
- the existence of automated decision-making, including profiling, pursuant to Article 22 Para. 1 and 4 of the GDPR and, at least in these cases, with meaningful information about the logic involved and the scope and intended effects of such processing for the data subject.
You have the right to request information on whether personal data concerning you is transferred to a third country or to an international organization. In this context, you may request to be informed about the appropriate safeguards pursuant to Art. 46 GDPR in connection with the transfer.
2. Right of rectification
You have a right to a rectification and/or completion towards the responsible entity, insofar as the personal data processed concerning you is inaccurate or incomplete. The responsible entity shall make the correction without undue delay.
3. Right to restriction of processing
Under the following conditions, you may request the restriction of the processing of personal data concerning you:
- if you contest the accuracy of the personal data concerning you for a period enabling the responsible entity to verify the accuracy of the personal data;
- the processing is unlawful and you object to the erasure of the personal data and request instead the restriction of the use of the personal data;
- the responsible entity no longer needs the personal data for the purposes of processing, but you need them for the assertion, exercise or defence of legal claims, or
- if you have objected to the processing pursuant to Art. 21 (1) GDPR and it has not yet been determined whether the legitimate grounds of the responsible entity outweigh your grounds.
Where the processing of personal data concerning you has been restricted, such data may be processed, with the exception of its storage, only with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or a Member State. If the restriction of processing has been restricted in accordance with the above conditions, you will be informed by the responsible entity before the restriction is lifted.
4. Right to deletion
a) Obligation to delete
You may request the responsible entity to delete the personal data concerning you without undue delay, and the responsible entity is obliged to delete such data without undue delay, if one of the following reasons applies:
- The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.
- You revoke your consent on which the processing was based pursuant to Art. 6 Para. 1 P. 1 lit. a or Art. 9 Para. 2 lit. a GDPR and there is no other legal basis for the processing.
- You object to the processing pursuant to Art. 21 Para. 1 GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 Para. 2 GDPR.
- The personal data concerning you has been processed unlawfully.
- The deletion of the personal data concerning you is necessary for compliance with a legal obligation under Union or Member State law to which the responsible entity is subject.
- The personal data concerning you was collected in relation to information society services offered pursuant to Art. 8 Para. 1 GDPR.
b) Information to third parties
If the responsible entity has made the personal data concerning you public and is obliged to erase it pursuant to Article 17 Para. 1 of the GDPR, it shall take reasonable measures, including technical measures, having regard to the available technology and the cost of implementation, to inform data responsible entities which process the personal data that you, as the data subject, have requested that they erase all links to or copies or replications of such personal data.
The right to erasure does not exist insofar as the processing is necessary
- to exercise the right to freedom of expression and information.
- for compliance with a legal obligation which requires processing under Union or Member State law to which the responsible entity is subject, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the responsible entity;
- for reasons of public interest in the area of public health pursuant to Art. 9 Para. 2 lit. h and i and Art. 9 Para. 3 GDPR;
- for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes pursuant to Article 89 Para. 1 of the GDPR, insofar as the right referred to in Section a) is likely to render impossible or seriously prejudice the achievement of the purposes of such processing, or
- for the assertion, exercise or defence of legal claims.
5. Right to information
If you have asserted the right to rectification, erasure or restriction of processing against the responsible entity, the responsible entity is obliged to notify all recipients to whom the personal data concerning you have been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort. You have the right to be informed about these recipients by the responsible entity.
6. Right to data portability
You have the right to receive the personal data concerning you that you have provided to the responsible entity in a structured, common and machine-readable format. You also have the right to transmit this data to another responsible entity without hindrance from the responsible entity to whom the personal data was provided, provided that
- the processing is based on consent pursuant to Art. 6 Para. 1 P. 1 lit. a GDPR or Art. 9 Para. 2 lit. a GDPR or on a contract pursuant to Art. 6 Para. 1 P. 1 lit. b GDPR and
- the processing is carried out with the help of automated procedures.
- in exercising this right, you also have the right to obtain that the personal data concerning you be transferred directly from one responsible entity to another responsible entity, insofar as this is technically feasible. Freedoms and rights of other persons must not be affected by this.
The right to data portability does not apply to processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the responsible entity.
7. Right of objection
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data relating to you which is carried out on the basis of Article 6 Para. 1 P. 1 lit. e or f GDPR; this also applies to profiling based on these provisions.
The responsible entity shall no longer process the personal data concerning you unless it can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.
If the personal data concerning you is processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling, insofar as it is related to such direct marketing.
If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes.
You have the possibility, in connection with the use of information society services - notwithstanding Directive 2002/58/EC - to exercise your right to object by means of automated procedures using technical specifications.
8. Right to revoke the declaration of consent under data protection law
You have the right to revoke your declaration of consent under data protection law at any time. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent up to the revocation.
9. Automated decision in individual cases including profiling
You have the right not to be subject to a decision based solely on automated processing - including profiling - which produces legal effects concerning you or similarly significantly affects you.
This does not apply if the decision
- is necessary for the conclusion or fulfilment of a contract between you and the responsible entity,
- is permitted by legislation of the Union or the Member States to which the responsible entity is subject and that legislation contains appropriate measures to safeguard your rights and freedoms and your legitimate interests, or
- is made with your express consent.
However, these decisions may not be based on special categories of personal data pursuant to Article 9 Para. 1 of the GDPR, unless Article 9 Para. 2 lit. a or b of the GDPR applies and appropriate measures have been taken to protect the rights and freedoms and your legitimate interests.
With regard to the cases referred to in 1. and 3. above, the responsible entity shall take reasonable steps to safeguard the rights and freedoms of, and the legitimate interests of, the data subject, which shall include, at least, the right to obtain the intervention of a person on the part of the responsible entity, to express his or her point of view and to contest the decision.
10. Right to complain to a supervisory authority
Without prejudice to any other administrative or judicial remedy, you have the right to file a complaint with a supervisory authority, in particular in the Member State of your residence, workplace or the place of the alleged infringement, if you consider that the processing of personal data concerning you infringes the GDPR. The supervisory authority to which the complaint has been lodged shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy under Article 78 GDPR.
Through which partner are your rights under the GDPR protected?
As part of their joint responsibility under data protection law, DLG e.V. and DLG Service GmbH have agreed who fulfils which obligations under the GDPR. This concerns in particular the exercise of the rights of the data subjects and the fulfilment of the information obligations pursuant to Art. 13 and 14 GDPR.
This agreement is necessary because your personal data is processed in different IT systems operated either by DLG e.V. or by DLG Service GmbH.
DLG e.V. collects, stores, changes and uses your data and - with the support of DLG Service GmbH - performs the following tasks:
- Information of the data subjects about the essential contents of the agreement between DLG e.V. and DLG Service GmbH (Art. 26 Para. 2 P. 2 GDPR)
- Responding to requests and safeguarding data subjects' rights (Art. 15 et seq. GDPR)
- Contact/notifications to the supervisory authorities
- Deletion of data and their transfer according to Art. 20 GDPR
- CRM system management (administrative tasks)
- Ensuring data protection through technology (Privacy by Design, Privacy by Default)
- Use of subcontractors for the operation of the CRM
In addition, each contracting party shall ensure that the data processing it carries out is permissible under data protection law in accordance with Art. 6 Para. 1 GDPR and that it complies with the information obligations in accordance with Art. 13 and 14 GDPR.
Data subjects can assert their data protection rights both with DLG e.V. and DLG Service GmbH.
Do I have to provide my data?
You are not obliged to provide your personal data. However, if you do not provide certain personal data, we may not be able to provide the services you request.